top of page

Terms & Conditions

These standard conditions of contract together with any and all documents referred to within (“Terms”) shall be deemed as validly incorporated between The Colour Alliance Ltd t/a Luxury Mailer Box (“Luxury Mailer Box”) and any company and/or persons procuring goods and/or services (“Customer”) from Luxury Mailer Box. In addition to the quoted price for goods and/or services, the Terms shall form the entire agreement between Luxury Mailer Box and the Customer to the entire exclusion of any other terms provided by the Customer to Luxury Mailer Box during the course of dealing and/or any implied terms provided by statute. For the avoidance of doubt, the Customer’s instruction to Luxury Mailer Box to provide goods and/or services, whether oral or written, shall be deemed as the Customers unequivocal acceptance of the Terms and the mutual termination of any and all other terms that may be in existence at that time. 

1. About Luxury Mailer Box 1.1. Luxury Mailer Box is a trading name of The Colour Alliance Ltd, operating the websites www.luxurymailerbox.com and www.thecolouralliance.co.uk and phone numbers 0203 856 4733 and 0203 873 1054 1.2 The company is registered in England and Wales under company number 12565216, registered office is 71-75 Shelton Street, London, WC2H 9JQ and VAT number is GB 347 3217 05.

 

2.Relationship between Luxury Mailer Box and Customer 2.1. Any order placed by the Customer includes a warranty that the Customer is at least 18 years of age and capable of providing consent to enter into legal relations. 2.2. Any order placed by the Customer shall receive an order acknowledgement by email. Luxury Mailer Box reserves the right to review and all orders are subject to acceptance by Luxury Mailer Box. The Customer will receive correspondence if for any reason Luxury Mailer Box are unable to fulfil the order.

 

3.Availability and delivery 3.1. All orders are fulfilled and timescales are provided in the order acknowledgement email. Luxury Mailer Box reserves the right to alter the delivery date where absolutely necessary and to provide an alternative date. 3.2 Luxury Mailer Box accept no liability for delayed and/or late deliveries made by external couriers.

 

4.Risk and title 4.1. Title in all goods shall remain vested in Luxury Mailer Box until the full invoice amount has been paid by the Customer. Risk in any goods shall pass from Luxury Mailer Box to the Customer at the point Luxury Mailer Box places the goods with Customer and/or postal provider or any other party of the Customers instruction.

 

5.Prices and payments 5.1. All charges are subject to variation by Luxury Mailer Box on or at any time prior to acceptance of Customer order by Luxury Mailer Box as per clause 2.2. 5.2. All prices, unless otherwise stated, are in Pound Sterling currency (GBP) 5.3. All charges for goods and/or services and/or delivery shall be exclusive of VAT. All quotations shall be subject to VAT at the prevailing rate. VAT shall be added upon checkout or where invoiced, upon invoicing based upon the final quotation for the goods and/or services including delivery. The Customer warrants that where any VAT/TAX is added in accordance with delivery in a territory outside the UK, the Customer shall be exclusively liable for payment. Luxury Mailer Box reserves the right to adjust the VAT amount on any order prior to payment in full if the prevailing rate is altered at any time prior to full payment for the goods and/or services. For the avoidance of doubt, no part-payment shall restrict the rights granted to Luxury Mailer Box under this clause 5.3. 5.4. Please note that you must comply with all applicable laws and regulations of the country to which the products are delivered, (including but not limited in respect of any intellectual property rights, copyright and property mis-description). Luxury Mailer Box will not be liable for any breach by you of these or any such other laws. 5.5. Acceptable methods of payment via Debit or Credit card; Visa, Visa Debit, MasterCard, Masetro, American Express and Apple Pay. For alternative methods of payment, contact Luxury Mailer Box. 5.6. Payment by invoice shall be permitted at Luxury Mailer Box's sole discretion. The Customer shall pay for goods and/or services 30 (thirty) days from the date of Luxury Mailer Box's invoice. Luxury Mailer Box shall be entitled to produce an invoice on completion of production of goods and/or completion of services; or at such intervals as Luxury Mailer Box acting reasonably shall determine. 5.7. At the discretion of Luxury Mailer Box, Late Payment Interest charges shall apply in the event that the Customer fails to pay any produced invoice within the 30 (thirty) days as per clause 5.6. For all payments subject to the late payment interest charge, this shall be charged at 8% (eight percent) above the Bank of England base rate. Without prejudice to any of its remedies Luxury Mailer Box shall be entitled to recover any overdue and undisputed sums pursuant to the Late Payment of Commercial Debts (Interest Act) 1998. 5.8. Goods, service and delivery charges are subject to change; Luxury Mailer Box reserves the right to amend charges reasonably. For the avoidance of doubt, changes made following receipt by the Customer of an order acknowledgement email shall not apply to orders in respect of those already established. 5.9. Where Luxury Mailer Box exercises the right to vary the charges in accordance with clause 5.1 the Customer may receive correspondence informing of those variations for acceptance or refusal of the newly quoted charges. For the avoidance of doubt, where the Customer refuses the varied charges or where no correspondence was provided by Luxury Mailer Box to Customer, Luxury Mailer Box shall have no liability in respect of producing goods and/or services.

5.10. If it is a pricing error which is obvious or unmistakable and could have reasonably been recognised by you as an error, we do not have to provide the products or deliver the service to you at the incorrect (lower) price. 5.11. If there is a dispute on any invoice, the Customer warrants that it will immediately contact Luxury Mailer Box via email at info@luxurymailerbox.com.

 

6. Specifications 6.1. Luxury Mailer Box shall supply all reasonable information required for the Customer to obtain an accurate description of the goods and/ or services provided. Luxury Mailer Box shall have no liability in respect of assurances in respect of colour and/or specification to those displayed via electronic viewing devices. 6.2. The Customer warrants and represents that; any image, content and/or other material submitted shall; 6.2.1. be accurate (factual described content); 6.2.2. comply with all applicable laws in the UK and/or any country from which it is submitted; 6.2.3. not contain any image, content and/or material which is defamatory of any person; 6.2.4. not contain any image, content and/or material which is obscene or hateful; 6.2.5. not promote sexually explicit image, content, material or violence; 6.2.6. not promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age; 6.2.7. not infringe any intellectual property rights of any other person 6.3. All products are provided by Luxury Mailer Box strictly in accordance with any file submitted by the Customer to Luxury Mailer Box. To the extent permitted by law, Luxury Mailer Box shall accept no liability in respect of unwanted or defective products (including outputs from services provided) where such defect relates to an error in the file submitted by you to us or an inconsistency between the file and your order. Provision of services

 

7.1. Luxury Mailer Box shall use reasonable endeavours to procure that all goods and/or services comply with any and all; samples, drawings, specifications or goods as advertised. Luxury Mailer Box reserves the right to make any changes to the goods and/or services to comply amendments in applicable law. 7.2. Luxury Mailer Box warrants and represents that the services shall be provided using reasonable skill and care. 7.3 Refunds, returns, retouches and reprints 8.1. Except in the event of a breach by Luxury Mailer Box of clause 9.1, the Customer shall have no remedy in respect of a refund and/or return of goods and/or services. 8.2. Where a breach of clause 9.1 is evidenced by the Customer, Luxury Mailer Box shall be acting reasonably, investigate and where liable remedy any defects by reprinting or retouching the order free of charge. Any errors must be reported immediately and the Customer shall call Luxury Mailer Box on 0203 856 4733 (Mon - Fri 9:00am - 5:30pm) or email on returns@luxurymailerbox.com to enable Luxury Mailer Box to remedy this immediately. 8.3. In the event that the Customer exercises their right to report an error under clause 8.2, the Customer warrants that any disputed goods and/or services shall remain confidential and/or not made publicly available and/or not used and/or not published. Where the Customer is in breach of this clause 8.3, the Customer shall be liable for the full amount owed as in the event that the goods and/or services had been rendered successfully. 8.4. Where the packaging of delivered goods is damaged upon arrival, the Customer shall accept the goods from the courier and upon checking the interior goods, if the Customer verifies damage has occurred to the goods inside the package, the Customer shall call Luxury Mailer Box on 0203 856 4733(Mon - Fri 9:00am - 5:30pm) or email on returns@luxurymailerbox.com to enable Luxury Mailer Box to remedy this immediately. 8. Warranty 9.1. Luxury Mailer Box warrant and represent that any and all goods and/or service shall on delivery; 9.1.1. conform (in all material respects) with its description; 9.1.2. be of satisfactory quality 9.1.3. reasonably fit for purposes commonly associated with the goods and/or services 9. Luxury Mailer Box liability 10.1. The total liability of Luxury Mailer Box for actual loss or damage incurred by the Customer shall be limited to the reproduction or rectification by Luxury Mailer Box of the defective goods and/or services; or where such reproduction is not reasonably practicable, a sum equivalent to the net quoted cost for the goods and/or services as provided by Luxury Mailer Box in accordance with these terms. 10.2. Nothing in these Terms excludes or limits our liability for: 10.2.1. death or personal injury caused by our negligence; 10.1.1. fraud or fraudulent misrepresentation; 10.1.2. any breach of the obligations regulated by The Consumer Rights Act 2015 or of the Supply of Goods and Services Act 1982; 10.1.3. defective products under the Consumer Protection Act 1987; or 10.1.4. any other liability that it would be illegal or unlawful to limit or exclude liability for.

11.Liability of Customer 11.1. The Customer shall indemnify and hold Luxury Mailer Box harmless for any and all losses, claims, direct damages, costs, fines, legal fees and expenses incurred by or claimed against Luxury Mailer Box for breach of Data Protection Laws and in any claim for or in connection with defamation or libel, illegal content, infringement of any design rights, patent rights, intellectual property rights or copyright, or from acting on the Customers instructions in processing of any personal data; arising as a result of or in connection with any goods and/or services produced or provided by Luxury Mailer Box for the Customer on an indemnity basis. Luxury Mailer Box may at its sole discretion and acting reasonably, refuse to provide goods or services to the Customer where it considers that to do so may give rise to any claim falling within this clause and/ or generally; however, the Customer shall not be entitled to limit, exclude or restrict its liability where Luxury Mailer Box fails, acting reasonably, to refuse a provision of goods or services. 11.1.1. The Customer warrants and represents that it shall comply with all applicable laws and regulations of the country for which the goods and/or services are destined and will defend and hold harmless Luxury Mailer Box from any and all losses, claims, damages, costs, fines, legal fees and expenses incurred by or claimed against Luxury Mailer Box for breach of any applicable laws for which the Customer is subject to. 11.1.2. The Customer warrants that it shall check any images provided by Luxury Mailer Box following a photo edit and/or check request from the Customer for the purpose of ensuring accuracy of images and agree to indemnify Luxury Mailer Box against any and all actions, legal or otherwise that arises as a result. 11.1.3. The Customer shall indemnify Luxury Mailer Box against any and all losses, claims, damages, costs, fines, legal fees and expenses incurred by or claimed against Luxury Mailer Box for any breach by the Customer of clause 6.2. 12.Varying of Terms and Conditions 12.1. Luxury Mailer Box reserve the right to amend these Terms from time to time to reflect changes in market conditions, including technological advances, payment method variations, amendments to laws, regulatory requirements and Luxury Mailer Box's management systems. 12.2. The Customer agrees to comply with these Terms and all relevant policies of use at the time that the order is placed. Luxury Mailer Box shall notify all customers of any changes to policies and/or Terms, any order placed following any notice of amendment sent by Luxury Mailer Box, Customer instruction to provide goods and/or services, whether oral or written, shall be deemed as the Customers unequivocal acceptance of the amended Terms. 13.Data Protection 13.1. Where Luxury Mailer Box receives personal data from the Customer, Luxury Mailer Box shall act as Data Processor, the Customer shall be the Data Controller and both parties shall comply with the GDPR (General Data Protection Regulation 2016/679) as amended from time to time. The Customer warrants that it has obtained the necessary consents for use of any such personal data by Luxury Mailer Box in the provision of goods and/or services and shall on Luxury Mailer Box's request, provide reasonable evidence of such consent. Luxury Mailer Box shall be entitled to delete, reject or return any data to the Customer that is not provided in accordance with Clause 12.1 without incurring any liability whatsoever. Words and phrases defined in the GDPR shall have the same meanings as in this clause 12.1. 14.Force Majeure 14.1. Luxury Mailer Box shall not be liable to the Customer for any loss of any kind whatsoever, including but not limited to, any damages or abatement of charges whether directly or indirectly caused or incurred by the Customer by reason of any failure or delay in the performance of Luxury Mailer Box of its obligations in relation to the provision of goods and/or services, which is caused, wholly or partly, by circumstances beyond Luxury Mailer Box's reasonable control, including without derogation from the generality of the foregoing, any delays caused by the Customers failure to perform or delay in performing its obligations under this Agreement; third party delay or non-performance; act of god; failure or shortage or power supplies; flood; lightning or fire; act or omission of government, local or district authorities; public telecommunications operators or other competent authorities; war; military operations; riot and any denial of access. 15.Third party rights 15.1. A person who is not party to these Terms shall have no rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999 to enforce them in whole or in part. 16.Law and jurisdiction 16.1. The Terms shall be interpreted and construed in accordance with accordance with the laws of England and Wales and the parties irrevocably submit to the exclusive jurisdiction of the English courts. If any part of these terms is held by a court of competent jurisdiction to be invalid or unenforceable, it shall be severed with the remainder of the terms continuing to be valid and enforceable to the fullest extent reasonably possible.

bottom of page